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The order process

Once a user has submitted their order, it is time to process it. The processing steps may vary slightly from one organisation to another.

It is important that the organisation admin team approves the order in order to proceed.

1. Click on Orders​

Step 1 screenshot

2. This will show the orders from your organisation​

There are several items here to keep in mind.

Order number: This number is unique to this order. If you need to contact us about an order you can use this number.

Type: Archive or Tasking. The processing steps could vary depending on the order type.

Status: Pending approval means there is an action required before the order is completed. Cancelled means the order has been cancelled from the user.

Rejected means the admin or bayanat has rejected your order.

Completed means that your organisation and bayanat has approved your order, and the data is being uploaded to file manager.

Step 2 screenshot

3. Actions​

We will go into more details about the actions. The orange X is a quick cancel option. be aware that if an order is cancelled it will need to be restarted from scratch.

The arrow. This takes you into the order details page. What happens here varies depending on the order type.

Step 3 screenshot

4. Order Details​

Here we can track the order progress through the approval channels. In this sample we have the organisation approval, the UAE Space Agency approval and the Space42 Approval.

Organisation approval - this ensures that the budget holder of the organisation approves the order before the order progresses.

UAE Space Agency Approval - If the UAE Space Agency are facilitating your account they will need to approve of the order.

Space42 approval - This is more of an acknowledgement of the order. It shows that for some orders we are now trying to fulfil the order.

Step 4 screenshot

5. Click on Approve Order​

As this user has the permission, I will approve the order.

Step 5 screenshot

6. Data with API - Order Tracking​

We can see how the order tracking is progressing. Note the order can still be cancelled at this stage.

Step 6 screenshot

7. Data with API - Order approved​

Once the order has been approved by Space42, the data is being uploaded to your organisation.

Step 7 screenshot

8. Data without API - Order Tracking​

The flow is slightly different with orders that do not contain an API integrated vendor.

Once the order is in progress you can see that the cancellation is no longer available.

Step 8 screenshot

9. Data without API - Order approved​

Once the order has been approved, the data is being uploaded to your organisation.

Step 9 screenshot

10. Order Completed​

Once the order has been completed, the data is automatically uploaded.

Step 10 screenshot

11. You can now see the data is being uploaded to your organisation in file manager.​

Step 11 screenshot

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